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Episode 28 – Interview with Citi Exec Rebecca Wooters, Global Head of Cards CX & Digital Strategy

Published 6 years ago in Agile , Apps , Banking , CX - 0 Comments

Welcome back to the Tech Fugitives podcast.  Interviewing banking execs is HARD!  Kyle had to co-sign on the interview!

Perhaps one of the last places we would expect to see successful disruption is at a large American bank.  Rebecca Wooters is a Citibank Executive who explained why that thinking was wrong.  And like MOST good explanations for success, the motivations lie with caring about customer experience.  Who Knew?  Citibank Knew.  Listen to Rebecca break down customer focus, leadership and agility.  Mix it all together…WIN!

Tell all your friends …. tell all your enemies:  Tech Talk does NOT have to SUCK!

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